01 - Why can't I see the figure or the drawings of the chords?
The reason for this can be one of the following:
A) Your browser is not Internet Explorer - go to http://www.microsoft.com/ie and download the latest version of Internet Explorer
B) Your browser is not enabled for JavaScript - The following describes how to enable JavaScript goes versions 6 and 5 of Internet Explorer browser. For other browsers, please refer to the documentation provided by the software developer.
- Select the "Internet Options..." menu item in the "Tools" menu.
- Click on the "Security" tab at the top of the Internet Options window that pops up.
- From the list of zones at the top of the Security options select the internet icon. - Select the button near the bottom that reads
"Custom Level" or "Custom".
- In the new window that pops up, scroll down to the item that reads
"Active Scripting".
- Select the option marked "Enable".
- Click on the "OK" button at the bottom of the Security Settings
window.
- Click on the "OK" button at the bottom of the Internet Options window.

02 - Why do I only see the figure but not the drawings of the chords?
See FAQ number 1. The reason may be the same.

03 – Why didn’t I find a particular song from a specific artist on the site?
Because it hasn’t been added to the site yet. We are adding new songs to the site everyday and it is possible that the song that you want is already will be added soon. If you don’t find a song, you can add it to the site clicking on Submit Song. If you don't know where to find this tab on the Internet, please get in touch with us and we will search for it.

04 - When I click on the print icon I go to the print dialog window, but nothing happens. Why?
Printing doesn't begin automatically. This was done in case you to want to change the variations of the chords to accommodate your way of playing the music. To print the chord, please click File – Print from the browser's menu.

05 - How do I export a chord to notepad or to a Word file?
This feature is only available for premium members. Just copy the entire tab and paste it into your word file.

06 - How do I acquire your chords dictionary?
We will make it available for download very soon.

07 - Why do songs sometimes have a chord missing in them?
Because the chord maybe not exist in our database. We are constantly adding chords to our site and it maybe very possible that this chord will be on the site soon.

08 - Why didn’t I find a particular chord in the chords dictionary?
Because the chords dictionary and song chords use the same database, i.e., if it’s missing in a song it will not appear in the dictionary. However, it may be that a chord is registered in a slightly different way. For instance, if you search for the chord C5 /7, it may not be found in the dictionary, but it can be found as C7/5 (don’t worry, for this example both chord forms appear in the dictionary) .

09 - Why doesn’t anything happen when I click on a chord?
The version of Internet Explorer you are using may be the problem. You must use Internet Explorer 5.5 or higher for the site to work correctly.

10 - The tab XXXX is classified in the wrong category. Please change it!
Ok. We’ll do it as soon as you tell us where to put it.

11 - Why do some artists appear in more then one category?
Because each artist can have up 2 categories. You will, without a doubt, find examples of singers whose songs are of different styles, e.g., rock, country

12 - What happens if I click on the link "variation" under a guitar or keyboard chord?
You will see a variation of that chord. Any of the variations will produce the same sound (the variation won’t change the song’s harmony. Variations sometimes make it easier to play a particular song by eliminating drastic changes in position etc.


13 - Why do some chords have variations and others don't?
Some chords may not have variations or the variations aren’t in our database. Please feel free to send us any chord that’s not in our database.

14– How do I learn a song’s rhythm?
The best way to learn a song’s rhythm is to listen to it, paying particular attention to the rhythm. Some tabs on the site have an MP3 file with its rhythm and a small explanation on how to play it. In these cases, you'll only have to click, read and listen.

15 - Can I send you a chord by e-mail?
Yes, it's possible, but it will be much faster and easier if you do it from the site. Simply click on "send chord by e-mail" and input your own e-mail in the sender and receiver boxes.

16 - Why doesn’t a chord I've sent appear on the site within 48 hours of sending it?
Probably because it already exists in the site. You might have forgotten to check the database before sending it.. There two other possible reasons: the artist is completely unknown to the public and our policy obliges us not to insert it, or because we missed the deadline to check it within 48 hours.

17 - I've added a tab but my information doesn't appear on it. What happened?
The chord you've tried to add already exists in the site.

18 - I'm sure of it! The tab I sent didn't exist on the site. Why isn’t my information there?
There are two explanations: someone sent the same tab just few seconds before you did, or at the moment you checked if the tab existed, you misspelled the Artist or Title.

19 - Why can’t I add more then 100 songs in my favorites?
100 songs is a fair limit to each site user. We believe that it’s more than enough for any presentation. For those who want to have more that 100 songs, we suggest you print them and make a songbook.


20 - Why do some songs appear more than once in my favorites?
If you take a closer look, you’ll see that the song may have the same title but they are not in the same key, i.e., they are different versions of the same song.

21 - Why does some songs have a table of tone- and partial tone-changes and others don’t?
Because at the moment it was inserted the song tone was not added. When this happens, E-Chords has no way of identifying the song’s key to display all 12 partial keys existing for the song. You will still be able to click on the Next Key and Previous Key links.

22– Why didn’t you answer my e-mail?
We sincerely try to answer all e-mails, but sometimes our staff can’t keep up. Even if we don’t respond to your e-mail, we read all suggestions and incorporate them into the site as soon as possible. Please keep in mind that we receive hundreds of e-mails everyday but have only a few employees to respond to them.


23– Why wasn’t the material I sent published on the site?
All material sent must be related to music so they can be published. If you send us material about the Superbowl, we’re not going to publish it. However, if your material was, indeed, related to music, it probably was not approved by our editor for publishing or there was other material very similar to yours.

24– How do I find a chord’s names?
Go to the chord dictionary and click the appropriate finger positions on the graphic of the guitar neck. If the chord is in our database, its name will appear when you click Search.

25– Why does the Midi file on a certain tab play a different song?
Because we made a mistake! After all, we are humans! Please, let us know if you find a mismatched Midi.

26– Why are there only tabs for guitar, keyboard, bajo and viola?
We wish we could have tabs for other instruments, but many times it’s very difficult or impossible to convert guitar or keyboard tabs to other instruments such as saxophone, flute and harp. We intend to in the short future to include some chords for other instruments. Please stand by!


27– Why it doesn’t anything happen when I click on the icon beside the chord to listen to it?
It could be one of the following reasons:
1) Your computer does not have an application to play the sound. There are plenty of programs on the Internet, pick one.
2) Your computer does not have a speaker.
3) Your computer speakers are turned off.
4) Your speakers are muted or their volume is at the minimum.
5) The Midi reproduction volume is muted or at its minimum.
6) The connection may have a problem. Please, try again later.

28– A certain tab is wrong or misplaced!
Please, whenever this happens, inform us. We will promptly correct it.

29– How do I access my account area? (How do I change my personal information?)
Login using the form “MEMBERS” at the left side of the site pages. The link "Members Area" will be displayed. Clicking on this link will take you to your personal information page, so you will be able to change it.

30– How Much it Cost to Join?
You can join the site for free and use the site for free as long as you want but if you wish to upgrade your free account to a premium account then it costs $1.99/month or $19.99/year. You won't find our features at anywhere else on the web.

31– How can I join the site as a Premium Member?
Sign up first as a free member. After you login you'll be redirected to premium signup page where you can upgrade your account to a premium subscription.